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On Veterans Day, the Department of Veterans Affairs touted “unprecedented access, quality, and value” of its health care services, focusing on a range of performance metrics that showed improvements from fiscal year 2019 to fiscal year 2020. The VA said its staff saw 1.2 million more veterans in the last year than the year before, the most in its history. Its coronavirus response, the agency said, has allowed physicians to continue treating veterans while keeping them safe. But for many veterans and advocacy groups, the VA’s achievements are at odds with their own experiences. The agency has been criticized for decades over its insufficient access to care and treatment delays, which are only exacerbated by the pandemic. Waiting lists remain a serious challenge, and there has been a shortage in mental health treatment for many veterans. In addition, many of the VA’s claims systems remain outdated and understaffed, leading veterans to experience significant delays when they attempt to access their benefits. The VA has taken some steps to address these issues, but more work needs to be done to ensure that all veterans have timely access to quality care and services.