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Small business owners who rely on Square can be deeply affected by outages or other technical issues. Depending on the type of business, these outages can cause them to lose thousands of dollars in revenue. This is a very real problem for businesses like retail stores, restaurants, salons, and many more. Not only are they unable to process payments and make sales, but they can also lose opportunities for future business as customers may look elsewhere for easier payment processing solutions. To mitigate the financial losses incurred during a Square outage, businesses should develop a detailed plan for how they will handle downtime, such as offering to take other forms of payment or providing customers with an alternative payment solution. Additionally, businesses should educate themselves on the specific policies of their backup payment processor so they are prepared in times like these.